1. How do I use this site?
  2. I forgot my Password. What should I do?
  3. How do I change my Membership Info?
  4. How do I renew my Membership?
  5. When I try to Log In, I'm getting an error message. What should I do?
  6. I sent an ecard to a Recipient who says it never arrived. What should I do?
  7. How do I edit or cancel an ecard?
  8. How do I stop receiving emails or newsletters from your site?
  9. How do I cancel my Subscription?
  10. What if I cancelled my Subscription, but now I want to reinstate it?
  11. What if I gave you an incorrect Recipient's Email Address when sending a Gift Membership?

1. How do I use this site?

Browse without Logging In -- As a non-Member or a Member who's not Logged In, from the Home page you may view but not send ecards, and you may access all features, except My VerveCards. You can access the Gift Memberships intro page, but you can not actually send a Gift Membership to someone, unless you are a signed-in Member.
Join -- To become a Member, click Join Now (upper right on the Home page), and follow directions for registration and payment. With a one-year Membership, you may send an unlimited number of ecards.
Log In -- To access all features on the site once you've joined, click Member Login (upper right on the Home page). One you're signed in, Member Login switches to a Log Out button, which should be clicked to end a session before leaving the site.
Select and send ecards -- From the Home page, you may view ecards through the Slideshow, and hit the pause button to click and send ecards from there. You may also click the Newest, Most Popular and Our Fave boxes at right to send featured ecards. Ecards may also be browsed and sent by clicking individual categories or View All Cards at left. A rollover feature in both of these areas enlarges the thumbnail image for better viewing.
Clicking an ecard image will take you to the Send-an-ecard Form where you may send to 1-7 Recipients, send a copy to yourself, create and preview a personal message, and save an ecard to your Favorites. You may schedule an ecard for immediate delivery or delivery up to a year in advance.
Manage your Account with My VerveCards -- Click My VerveCards (upper left on the Home page) to access your Favorites, Ecard History and Membership Info. Favorites stores the ecards that you have "favorited" from the Send-an-ecard Form and enables you to resend them quickly from there. Ecard History maintains a record of all Sent and Pending Ecards and enables you to cancel, edit or resend ecards from there, as well. Membership Info stores all information gathered at registration and allows you to update it as needed.

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2. I forgot my Password. What should I do?

From the Home page, click Member Login (upper right). At the bottom of the Login page, click "Forgot your Password?", then type in the Email Address we have on file for you. You will receive a reminder email with your Password.

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3. How do I change my Membership Info?

From the Home page, click Member Login (upper right) to Log In, then click My VerveCards (upper left). Then click on Membership Info, which will take you to a Membership Info page with four tabs. Click the tab that pertains to the type of Membership Info you wish to edit: Basic Info to update your Name or Email Address; Password to update your Password; Billing to update your Billing Address or Credit Card on File; or Subscription to check your status or cancel your Membership.

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4. How do I renew my Membership?

Your Membership will automatically renew each year. Two weeks prior to your renewal date, you will receive an email reminding you that your Membership is about to renew. If you wish to cancel at that time, you may. If you do nothing, your Subscription will renew for another year using your current Billing Address and Credit Card on File.

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5. When I try to Log In, I'm getting an error message. What should I do?

If you're getting "This Email Address was not found, or the Password you entered was incorrect" when you Log In, you are entering information that doesn't match what we have on file for you. Some reasons for this may be:
Automatic browser fill-in -- Some browsers may automatically fill in a field after recognizing the first few characters. If you've mistyped the information previously, your browser may populate the Log In field with incorrect information. Double check information entered in this way to make sure it is absolutely correct.
Stray characters -- Quotation marks, brackets, extra spaces, extra letters or mistaken characters (i.e., zero for "O" or 1 for lower case "l") will cause an Email Address or Password to be misread. A single typo can cause an error, so be sure to remove any stray or mistaken characters.
Wrong Email Address -- The Email Address we have on file for you may not be the email you used to Log In. Try alternate emails you may have to see if that solves the problem. Or, you may have mistyped when registering, so it's not matching the correct version you're typing in now. If that's a possibility, check your file copy of the Order Confirmation you received when you joined to see what you entered at that time.
Wrong Password -- If you've forgotten your Password, from the Home page, click Member Login (upper right). At the bottom of the Login page, click "Forgot your Password?", then type in the Email Address we have on file. You will receive a reminder email with your Password.
If none of these suggestions works, then complete a Help Form from the Help/Contact/FAQ page, and provide us with as much detail as possible, so we can search our database.

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6. I sent an ecard to a Recipient who says it never arrived. What should I do?

Verify your order -- First, you should Log In and go to Ecard History to make sure that the ecard order in question actually went through. If it is not listed under Sent Ecards, then the Send Form was not processed properly, and the ecard should be resent.
Check Recipient's Email Address --
If your Ecard History indicates that the ecard was sent, then double check the Recipient's Email Address. If the email is incorrect, the ecard was sent to that address and should be resent to the correct address.
Check the Recipient's spam filter -- If the Recipient's spam filter doesn't recognize email from you, then the ecard may have landed in a holding area. Ask your Recipient to check this possibility.
Resend the ecard -- If all else fails, then resend the ecard, and alert the Recipient to be on the lookout for it.
If none of these suggestions works, then complete a Help Form from the Help/Contact/FAQ page, and provide us with as much detail as possible, including the Recipient's Email Address.

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7. How do I edit or cancel an ecard?

If the ecard is listed under Pending Ecards in your Ecard History, then you can edit it or cancel it from there. If it no longer appears under Pending Ecards, and instead appears under Sent Ecards, then the ecard has already been sent and can no longer be edited or cancelled. Unfortunately, once an ecard has left our mailserver, there is no way of retrieving it.

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8. How do I stop receiving emails or newsletters from your site?

All correspondence from our site has an unsubscribe link at the very bottom. If you no longer wish to receive information from us, just click on that link to unsubscribe immediately.

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9. How do I cancel my Subscription?

From the Home page, click Member Login (upper right) to Log In, then click My VerveCards (upper left). Click on Membership Info, which will take you to a Membership Info page with four tabs. Click the Subscription tab, then click the Cancel Subscription button.

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10. What if I cancelled my Subscription, but now I want to reinstate it?

After cancelling your Subscription, you will still be able to use the site until the end of your billing cycle. If you want to continue after that date, simply join again from the Home page.

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11. What if I gave you an incorrect Recipient's Email Address when sending a Gift Membership?

If the incorrect Recipient's Email Address belongs to someone else, then the Gift Membership was sent to that incorrect address and may have been activated by someone other than the intended Recipient. Complete a Help Form from the Help/Contact/FAQ page, and provide us with as much detail as possible, including the correct Recipient's Email Address and the incorrect email you mistakenly entered. This will enable us to clear the Gift Membership from our system and issue a refund, so you can resend another Gift Membership to the intended Recipient.

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If none of these answered your question, click here to fill out our Help Form.

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